This is a repost from David Hooper over at Music Marketing [dot] com. It describes how excellent customer service can really enhance the experience you provide to your customer/client/artist. I like to think that I provide this type of service as well and if I don't I wish you, my clients, would tell what I can do better.

After all, it's you I really want to help make great art. I want the experience of helping you make that art to be the best it can possibly be. Enjoy the article.

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Written by David Hooper

If you're wondering how companies like Apple, Amazon, and Google are kicking ass and taking names, even in a "down" economy, here's the answer...

User experience.

This stuff isn't just for the supernerds who program iPhone apps and websites; it's something you can use in your music marketing and it's a lot more simple than people make it out to be.

For example, take a look at this letter I received in my mailbox yesterday...

 

 

You can read the rest of the article over at Music Marketing [dot] com